Difficult Conversations: How to Discuss What Matters MostFrom the Harvard Negotiation Projectwhich brought you the megabestseller GETTING TO YESthis practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every