Accountability at Work: How to make and keep promises and have others do the same''You can count on me'' is a phrase we don't hear often enough in the workplace. It is the language of accountability and putting accountability at the heart of any business can be transformational. In this step by step guide, Accountability@work, Carolyn Taylor, one of the world's foremost experts in organisational culture change, shows how to master the promise making process and establish a lasting culture of accountability. This book will help you